FAQS

Do not worry if something should break in the home during your stay. Every reservation has a damage protection policy which covers any unintentional damages to the rental property. The policy covers damages up to $3000.00. Any amount over this will be charged to the guest. This non-refundable damage protection policy will protect you, provided the damages are reported to management prior to check-out.

Many of our homes do allow pets under 30 lbs for a fee of $175 plus tax. Unfortunately, we cannot allow cats at any of our properties. Please ask your reservations agent for details on our pet friendly properties.

All final payments are due 45 days prior to your stay. This is payable by check, e-check, money order, or cashier’s check only. If there are any questions regarding payment, please call our office at 1-800-208-2324.

Should a mandatory evacuation take place in the county that your property is located in and within your reservation date(s), we will allow you to apply the unused portion of your room rate to another date. If there is an increase in the rate due to season pricing, you will be responsible for the difference. NO REFUNDS will be given if there is a decrease in the amount. You can opt into Worry-Free Cancellation at any time prior to when the final payment is made.

Some of our homes do allow for weddings and events, but must be pre-approved by Five Star Properties. We require a $500 event fee for any event as well as a $1000.00 refundable deposit due at the time of booking. All events must meet local restrictions, HOA rules, and follow noise restrictions. The guests are responsible at any time for the events. Non-compliance with these rules and regulations may result in immediate eviction with no return of any and all payments made. Five Star Properties can provide a list of venues that will allow for larger gatherings if requested.