Malea has been with Five Star for the past four years and we consider her our go-to for any property management software needs. When she joined our team, she came on as a Reservations Agent. It wasn't long after that she moved into the position of Director of Guest Relations. She has a knack for looking at processes and identifying strengths and opportunities. Much of her role is focused on finding new ways to enhance our guests' experiences which is where being a two-time Disney Institute Graduate comes in handy... When Malea's not working, she strikes up some fun at the bowling alley with her family.